Social Media Terms of Use

Canada's Democracy Week is a civic education initiative organized by the Chief Electoral Officer of Canada, an agent of Parliament, who heads the Office of the Chief Electoral Officer of Canada, commonly known as Elections Canada.

The Canada's Democracy Week Facebook, Twitter and YouTube accounts are intended to inform Canadians about the Canada's Democracy Week initiative and its related activities.

Facebook accounts:
Canada's Democracy Week (English)
Semaine canadienne de la démocratie (French)

Twitter accounts:
@democracyCA (English)
@democratieCA (French)

YouTube channels:
Canada's Democracy Week (English)
Semaine canadienne de la démocratie (French)

Important Notices

These social media accounts are intended only for Canada's Democracy Week activities. If you wish to communicate with or obtain information about Elections Canada, please make inquiries directly by visiting www.elections.ca.

Guidelines for User Submissions

Unacceptable Content

Elections Canada will not tolerate posts to the Canada's Democracy Week social media accounts that have unacceptable content.

The term "post" includes questions, comments, "likes," retweets, videos, articles, links to websites and any other messages that provide feedback on content that Elections Canada has posted.

Some examples of unacceptable content include, but are not limited to, content that:

  • is politically partisan, such as content that suggests a political affiliation, bias or designation or that highlights one political party over another*
  • is contrary to the principles of the Canadian Charter of Rights and Freedoms
  • is racist, hateful, sexist, homophobic, slanderous, insulting or threatening
  • puts forward serious, unproven or inaccurate accusations against individuals or organizations or is otherwise defamatory
  • is offensive, aggressive, vulgar, indecent, rude, abusive, coarse, violent, obscene or pornographic
  • is not posted by the author or is posted anonymously by a robot account
  • is posted as a solicitation, advertisement or endorsement of any financial, commercial or non-governmental organization or any political party
  • is put forward for advertising, phishing or spamming purposes
  • is written in a language other than English or French
  • gives the impression that it originates from Elections Canada
  • impersonates any person or misrepresents your identity or your affiliations
  • contains personally identifiable information about others
  • infringes a third party's copyright or trademark rights
  • is unintelligible or irrelevant to the Canada's Democracy Week initiative
  • encourages or suggests illegal activity

* The Chief Electoral Officer is an independent Officer of Parliament who is responsible for ensuring that elections and referendums at the federal level are conducted in an impartial and non-partisan way. The Chief Electoral Officer is appointed by a resolution of the House of Commons so that all parties represented there may contribute to the selection process. Once appointed, the Chief Electoral Officer reports directly to Parliament and is thus completely independent of government and political parties. To preserve the impartiality and functional independence of the Chief Electoral Officer, it is essential that posts do not contain content that is politically partisan.

Elections Canada reserves the right to edit or remove any content posted to the Canada's Democracy Week social media accounts that violate these Social Media Terms of Use or to block the user in question to prevent him or her from having the ability to add further posts to the Canada's Democracy Week social media accounts.

Users may also be reported to Facebook, Twitter and YouTube if they do not comply with such service provider's Terms of Service.

Legal Liability

You are legally responsible for what you post to the Canada's Democracy Week social media accounts. By using and posting content to such accounts, you agree to abide by these Social Media Terms of Use as well as the Terms of Service of Facebook, Twitter and YouTube. Elections Canada does not endorse any content that you post to the Canada's Democracy Week social media accounts.

While Elections Canada tries to ensure the accuracy of the content posted to its social media accounts, it shall not be responsible for any reliance by the user on the accuracy, completeness, efficacy, timeliness or reliability of the content posted by other users.

Availability

Generally, these social media accounts will be monitored and updated during regular office hours: 9:00 a.m.-5:00 p.m. Eastern Time, Monday to Friday. However, Elections Canada may monitor and update them at other times of the day.

Although Elections Canada is not able to reply individually to all messages it receives through social media, it will review them and, on a case-by-case basis, respond to them if deemed appropriate.

Elections Canada cannot and will not comment on issues of a politically partisan nature or answer questions that otherwise do not comply with these Social Media Terms of Use.

If Elections Canada considers that a comment or a question posted to any of the Canada's Democracy Week social media accounts requires a response and/or a greater level of detail that is relevant to Canadians in general, it may develop a formal response and distribute the information through other channels, such as the Canada's Democracy Week website or other social media channels.

In the event that any of the Canada's Democracy Week social media accounts are unavailable or unresponsive, please visit democracy-democratie.ca for alternative versions and more information.

General Terms of Use

Official Languages

Elections Canada respects the Official Languages Act and is committed to ensuring that information products, of equal quality, are available in both French and English. Any information that originates from Elections Canada and is posted on the Canada's Democracy Week accounts will be posted simultaneously in both official languages.

Through the very nature of the social media forum, content will vary between the English and French accounts, particularly with respect to messages and comments from users. If Elections Canada chooses to respond to users' comments and questions, it will do so in the official language of origin. However, if a comment or question received in one language requires a general response that concerns both English and French communities, this response will be provided in both official languages. When responding, Elections Canada may determine that it is necessary to translate the initial comment or question to ensure that users understand the initial question. The user grants Elections Canada the right to translate into the other official language any of his or her comments or questions posted to the Canada's Democracy Week accounts.

As part of the Canada's Democracy Week initiative, Elections Canada is administering the National Democracy Challenge. Videos of the winners of the National Democracy Challenge will be posted in the original language in which they were created, and, where possible, closed captioning in the other language will be provided.

Accessibility

Elections Canada is committed to achieving a high standard of accessibility for the Canada's Democracy Week initiative. However, Facebook, Twitter and YouTube, as third party service providers, are not bound by the government of Canada's policies for web accessibility.

If you have any problems accessing any information posted to the Canada's Democracy Week social media accounts, please visit democracy-democratie.ca for alternative versions and more information.

Privacy

When using the Canada's Democracy Week social media accounts, users are bound by the privacy policies of Facebook, Twitter and YouTube.

To protect users own privacy, Elections Canada recommends that users avoid posting personal information on its social media accounts, such as their home address, telephone number(s) and any photographs containing their image.

Notwithstanding the foregoing, if users post personal information to the Canada's Democracy Week social media accounts, the users agree that their personal information may be used or disclosed for the purposes of implementing the Canada's Democracy Week initiative and other public education and information programs and for statistical or evaluation purposes.

Any conversation that Elections Canada chooses to retain in its records will be recorded in a non-identifiable format except in the circumstances where personal information in relation to such conversation is necessary for Elections Canada. Personal information will be retained under the standard personal information bank number (PSU 914 - Public Communications). Please consult www.infosource.gc.ca for more information. The term "conversation" includes questions and answers, comments, "likes," retweets and other interactions in which you provide feedback on content that Elections Canada has posted or in which Elections Canada provides you with information based on content that you have posted.

Should you have any questions about your privacy rights as explained in this notice, please contact democracy-democratie@elections.ca.

Links to Other Websites and Advertisements

Links to websites that are not under the control of Elections Canada may be posted to the Canada's Democracy Week social media accounts. These links are provided solely for the convenience of users.

Elections Canada is not responsible for the accuracy, currency or reliability of the content on these websites. Elections Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse these websites or their content.

Some social media platforms sell ad space for product and brand advertising. Advertisements in any form, whether links, banners or "Sponsored Stories" that appear on the Canada's Democracy Week social media accounts are not controlled or managed by Elections Canada. Elections Canada is not responsible for these advertisements and does not endorse the websites' businesses, products or services and/or their content.

Facebook and Twitter Specific Policies

Feedback and Messages

Elections Canada welcomes feedback and comments about the content of its posts to its Facebook and Twitter accounts about the Canada's Democracy Week initiative.

All wall posts, comments, @replies and direct messages sent to the Canada's Democracy Week social media accounts will be read, and emerging themes and helpful suggestions will be passed on to the relevant contacts at Elections Canada.

"Likes," Followers and Subscriptions

At this time, Elections Canada will follow or "like" only Government of Canada departments and agencies, electoral management bodies and organizations that it believes are relevant to the Canada's Democracy Week initiative and related activities. The fact that it follows or "likes" the accounts of these organizations does not mean that it endorses their content.

The appearance of anyone as a follower of the Canada's Democracy Week Facebook or Twitter account does not imply that Elections Canada endorses the content posted by that person.

YouTube Specific Policies

Feedback and Messages

Elections Canada has disabled the commenting and video responses on the Canada's Democracy Week YouTube account at this time.

Embedding Videos on Other Websites

Elections Canada permits most of its videos to be embedded on other websites by enabling the YouTube Embedded Player. This feature may be disabled at any time without prior notice by Elections Canada or YouTube.

When accessing content posted by Elections Canada on its Canada's Democracy Week YouTube channel and using the YouTube Embedded Player functionality, you must do so in accordance with the YouTube Terms of Service.

Contact Information

The Canada's Democracy Week social media accounts are managed by Elections Canada, located at:

30 Victoria Street
Gatineau, Quebec
K1A 0M6

If you are looking for more information about the Canada's Democracy Week initiative, please visit democracy-democratie.ca. All of the ways to contact Elections Canada are listed on the Contact Us page.

If you have questions regarding these Social Media Terms of Use, please contact democracy-democratie@elections.ca.

Media Requests

Media representatives can contact the Elections Canada media relations team during regular working hours.

Link to Elections Canada